7 Signs It’s Time to Make a Switch
Businesses decide to make accounting changes for a wide variety of reasons. We’ve isolated several key reasons small-business owners start seeking accounting services elsewhere. If you’re experiencing these struggles, it may be time to switch to a new accounting firm.
1. They aren’t available when you need them.
Some business owners get frustrated when they can’t reach their accountant on the phone or even by email. Being able to easily contact your accountant helps you make the most informed business decisions in a timely manner.
2. They have an insufficient understanding of your industry or business.
Accountants who are not industry-specific may lack the foundational knowledge to fully understand client needs. When clients feel like their accountant just isn’t getting their specific business needs, they may start looking for firms that specialize in their industry.
3. You’re seeking proactive advice.
Basic bookkeeping services that only send out reminders to go over finances at tax time mean well, but they don’t offer proactive services to clients. Indeed, one of the main purposes of hiring small business accounting services is to get guidance on how to move forward with investments, maximize ROI, and boost income throughout the year. Accounting firm services should be able to help steer your business in the right direction—not just put out fires after the fact.
4. They lack approachability.
Sometimes, despite their best efforts, accountants can be intimidating. Those who consistently speak in jargon, talk down to business owners, or make them feel like they don’t understand their finances tend to lose clients.
5. They aren’t affordable.
Budget matters. If you’re paying too much for accounting services that aren’t meeting your needs, it’s time for a change. This applies to in-house accountants just as much as it does to firms that charge high fees and require cumbersome contracts.
6. They’re behind with technology.
Small-business owners often value technology to make processes more efficient and expect their accountants to do the same. If your accounting firm is behind technologically, you might jump ship for a firm that can more efficiently service your business needs.
7. There have been changes in organizational structure.
It’s easy to get comfortable dealing with the same person. If a trusted accountant retires, passes away, or leaves the organization, it might provide an opportunity for a fresh start elsewhere.